FAQ

Depending on your design, you can add names, dates, meaningful words, or a photograph. Select Start personalizing on the product page to see the fields available for your piece.

Photo-based designs need a photo; designs made with names, dates, or words do not.

Yes. Review your personalized artwork and explore the room preview before confirming your design and adding it to your cart. Check names, dates, spelling, photo cropping, size, and format carefully.

See how personalization works

The photo editor accepts JPG, PNG, and WebP files up to 8 MB. If your iPhone photo is HEIC, export a JPG copy before uploading.

Use a clear, well-lit original image with the face in focus and some room around your subject. Avoid screenshots, heavy filters, blurry images, and photos that cut off faces or ears.

Small color differences between your screen and the finished print are normal. Screens, paper, and printing reproduce color differently. Use the preview to check your content and layout; room scenes are a visual guide, so use the listed measurements to check the fit.

Unframed Fine Art Print includes the print without a frame. Oak Framed Print includes your personalized print in a natural oak frame.

Choose your format on the product page. Lifestyle images may show framed artwork even when the unframed option is selected.

Current options are 8 × 10, 12 × 16, 16 × 20, and 18 × 24 inches. See the Size guide on the product page for centimeter conversions.

Measure your wall, shelf, or intended display area before ordering. Preview scenes help you explore the look, but do not replace measuring your space.

Natural oak has variations in wood grain and tone, so each frame may look slightly different. Small natural material variations are part of the finish.

Our current estimates are approximately 2–4 business days for production after final design approval and 2–7 business days for delivery. Allow around 5–12 business days overall. Busy periods and other delays may extend this.

These are estimates, not guaranteed arrival dates. Read the shipping policy for full details.

We currently ship within the contiguous United States and Washington, D.C. Check shipping availability for your address when ordering.

If you are unsure about your address, email orders@emberena.com before placing your order.

Tracking information is emailed when available. Please allow up to 48 hours for carrier tracking to show movement after a shipping label is created.

For a tracking or delivery question, email orders@emberena.com with your order number.

Choose a credit card or PayPal from the options available at checkout. Apple Pay and Google Pay may appear as APay and GPay. Wallet availability depends on your device, browser, wallet setup and the payment provider.

The payment methods shown for your order at checkout are the available options.

Checkout is in U.S. dollars (USD). For eligible U.S. addresses, standard shipping is $6.50 USD for orders below $69.90 USD and free for orders of $69.90 USD or more. Any applicable taxes, discounts and final shipping charges are shown before you pay.

Your card issuer may apply its own currency conversion or international transaction fees. See our Shipping Policy for delivery details.

Check your card details, expiry date and billing address. You can try another payment method or ask your card issuer whether it can approve the purchase.

If you see a pending charge but no order confirmation, check your email and contact Customer Care before trying repeatedly. Include the checkout email, approximate time and amount, but never send your full card number or security code.

After a successful order, look for your confirmation email, including your spam folder. Keep your order number for any questions about payment or delivery.

For cancellation or refund requests, contact returns@emberena.com with your order number. Our Return & Refund Policy explains eligibility and the process for personalized products.

Contact returns@emberena.com as soon as possible with your order number and the correction or cancellation request. Changes are not guaranteed; once the design is approved or production has started, changes or cancellation may no longer be possible.

Your artwork uses the details you submit and approve. Please check everything before ordering. See our refund policy for the full terms.

Personalized items are made to order and cannot be returned or exchanged for a change of mind. Errors in submitted personalization details are covered by the terms in our refund policy.

Damaged, defective, or incorrectly produced items can be reviewed for an appropriate resolution under that policy.

Email returns@emberena.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the product, damage or error, and packaging.

Keep the product and packaging while we review your request. Please contact us before returning anything. Read the full refund policy.